We believe industrial intelligence requires trust as well as technology. This Policy is written to explain, in practical terms, what information may be handled when you interact with DIGI I4.0 and how we aim to use it responsibly.
01 / Scope and who we are
This Privacy Policy explains how DIGI I4.0 handles personal information when you visit this website, contact us, request a DigiTwin discussion or demo, complete a plant-problem diagnostic, subscribe to future communications, or otherwise interact with our digital channels.
This website is primarily intended for business and professional users. The information we request is generally business contact and enquiry information, but some of it may still identify an individual and therefore be treated as personal data under applicable privacy law.
02 / Information we collect
Information you provide
Depending on how you interact with us, we may receive your name, company, work email, country, industry, facility or plant type, phone number if you provide it, preferred next step, and the description of the operating problem or project you want to discuss.
Plant and technical enquiry information
You may choose to tell us which systems are already available, such as PLC, SCADA, EMS, MES, ERP, sensors, legacy assets, databases or APIs, and what operational outcome you want to improve.
Do not include passwords, access credentials, trade secrets, proprietary recipes, personally sensitive records, security architecture, export-controlled information, or detailed plant information that your organization considers confidential. We can establish an appropriate confidential channel when a project requires deeper technical data.
Technical website information
Like most websites, hosting infrastructure and browsers may generate technical information such as IP address, device/browser type, timestamps, requested pages, referrer information and security logs. The analytics tools described below may also generate website-usage and interaction information according to the consent preference you select.
03 / How we use information
We may use information for legitimate business purposes such as:
- responding to enquiries and arranging plant-problem, technical or DigiTwin discussions;
- understanding the business and operational context of a request;
- preparing demonstrations, pilots, proposals or follow-up information requested by you;
- improving the website, DigiTwin information architecture and user experience;
- protecting website security, preventing misuse and maintaining operational records;
- managing business relationships and, where permitted, communicating relevant Digi I4.0 information;
- meeting applicable legal, regulatory, contractual or compliance obligations.
Where applicable law requires consent or another specific legal basis, we aim to process information on the basis required for that activity and jurisdiction.
04 / Contact forms, email and browser-side features
The current static version of the website prepares contact-form information in your own email application and directs it to sales@digii4world.com. Your email provider and device may therefore process the message according to their own terms and privacy practices.
Some website interactions may use temporary browser storage, such as sessionStorage, to carry a DigiTwin Journey assessment result or selected starting point between pages. This information is intended to improve continuity in your browsing session and is not designed as an advertising identifier.
05 / Cookies, analytics and similar technologies
The website uses essential browser technologies required for navigation, security and interface continuity. We also use Google Analytics (measurement ID G-K2HP58QYDC) to understand website usage and Microsoft Clarity (project ID v7akt1unmw) to understand aggregated interaction patterns and improve user experience.
Analytics storage is set to denied by default. Microsoft Clarity is not loaded until you choose to allow analytics through the website's privacy preference control. If you choose essential-only use, Clarity remains disabled and Google Analytics remains in denied consent mode. You can reopen Cookie settings from the website footer to change your preference.
These providers may process technical information such as device/browser details, approximate network information, page interactions, timestamps and related measurement data in accordance with their own privacy terms and applicable configuration.
06 / When information may be shared
We do not sell personal information as part of our business model. We may disclose limited information to service providers that help us operate business systems, hosting, email, security, analytics, CRM, communications or professional services, subject to appropriate contractual or confidentiality controls where required.
Information may also be disclosed when reasonably necessary to comply with law, respond to lawful requests, protect rights or security, investigate misuse, or support a corporate transaction such as a reorganization, merger or transfer of business assets.
Third-party services are governed by their own terms and privacy practices.
07 / International processing
DIGI I4.0 engages internationally and the website is accessible from multiple countries. Information may therefore be processed or accessed in countries other than the country from which you contacted us, depending on the systems, service providers and personnel involved in the business interaction.
Where applicable law imposes requirements on international transfers, we aim to use appropriate safeguards or other lawful transfer mechanisms.
08 / Security and retention
Security
We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, loss, alteration or misuse. No internet transmission, email service or storage environment can be guaranteed to be completely secure.
Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to maintain business records, resolve disputes, protect legitimate interests and meet applicable legal or contractual requirements. Retention periods may differ depending on the nature of the enquiry or relationship.
09 / Your choices and privacy rights
Depending on where you are located and which law applies, you may have rights relating to access, correction, deletion, consent withdrawal, objection, restriction, portability, grievance handling, or choices concerning certain uses or disclosures of personal information.
To make a privacy-related request, email sales@digii4world.com. We may need to verify your identity or authority before acting on a request. Some requests may be limited by legal exceptions, business-record requirements, security needs or rights of other persons.
Marketing choices
If we send you promotional communications, you may ask us to stop receiving them. Service, project or transaction-related communications may continue where necessary for an active business interaction.
10 / Third-party links, embeds and partner references
The website may link to or display third-party websites, social networks, technology platforms, videos, partner or ecosystem logos. Accessing a third-party service may allow that third party to process information under its own privacy policy.
The appearance of a third-party name or logo on the website should be understood only in the context stated on the relevant page and does not expand the scope of that third party's privacy practices to DIGI I4.0.
11 / Children
This website is designed for industrial, enterprise and professional audiences and is not directed to children. We do not intentionally solicit personal information from children through the public website. If you believe a child has provided personal information to us inappropriately, please contact us so the matter can be reviewed.
12 / Changes to this Policy
We may update this Privacy Policy as the website, Digi I4.0 services, technology stack or applicable requirements evolve. The date shown at the top of this page indicates the current version. Material changes may also be highlighted through the website when appropriate.
13 / Contact us about privacy
Questions about this Privacy Policy or requests concerning personal information can be sent to DIGI I4.0 using the contact details below.
Please do not email confidential plant credentials or sensitive operational datasets through ordinary email unless an appropriate secure channel has been agreed.